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Customer Service


Customer service reps Dubai


Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy Respond to customer queries (Calls/Emails) within the specified TAT Triilingual (French/Arabic/English) Call center + Call/Correspondence work type Manage customer expectations & ensure a robust communication rhythm Deliver on Performance SLAs as set by the Client BUSINESS FUNCTION Customer Service PRIMARY SKILLS Candidate must have excellent Arabic & English skills (Written & Verbal) Candidate should have a exposure/experience in a call center/customer service environment Excellent interpersonal & communication skills are a must. Ability to multi-skill & co-ordinate multiple activities under pressure. Strong customer focus. EDUCATION / EXPERIENCE Any graduate with At least 1-3 yrs of customer service/calling experience in Banking/ Financial Services, preferably in Insurance domain Domain knowledge of Insurance Exposure to Transaction work flow

Customer support coordinator Dubai


Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Customer Service Reps Dubai

Yachts Company in Dubai is looking for customer service/ business development. Requirements: who can speak english (other languages are considered too) Good presence Polite 2500 dh + commission

Receptionist Dubai


Greyhound

Job description: Job brief
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks.
Responsibilities
• Greet and welcome guests as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus
 

smartfinancedubai


Telesales Representative, where the main requirements are:

Ensuring the team meets the sales targets.
Sales training, development, and performance management. 
A good understanding of the market dynamics in the respective sector.
Developing sales strategies to guarantee success and growth.
Developing and maintaining customer relationships 
Disciplined use of CRM system, communication and customer management.
Handling customer complaints and enquiries.
Monitoring random calls for quality assurance

culexhospitality


Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Secretary Dubai


Murano

Job description: Secretary
Looking for a competent Secretary to support high-ranking officials in our company. Duties include organizing and maintaining the executive’s schedule and assisting them by performing various of administrative tasks.
Must be quick professionals with great time-management and multitasking abilities. Through their diligence and work competence, executives will focus on their managerial responsibilities without worrying about other tasks.
The goal is to contribute to streamlining the overall business by ensuring all assigned administrative duties are carried out timely and efficiently.
Requirements
• 3-5 years of Experience (Secretarial or Admin Work)
· Proficient in computer software programs, such as Microsoft Office applications and Strong typing skills, 50+ wpm
• Familiarity with basic research methods and reporting techniques
• Outstanding / Excellent communication and writing skills
• Integrity and confidentiality
• Degree in business administration or relative field
 

Sybrid Pvt Ltd

Customer Service Officers Dubai-

To provide exceptional service to both external and internal customers by consistently meeting and exceeding the customer’s expectations. Handle customer’s questions, orders, and complaints and provide first call resolution with highest degree of courtesy and professionalism.

Key Responsibilities:

 Handle In-Bound & Out-Bound Calls.

 Manage and resolve customer complaints.

 Build customer’s interest in the services and products offered by the company.

 Provide customers with product and service information.

 Route calls to appropriate resource.

 Document all call information according to standard operating procedures.

 Follow up customer calls where necessary.

Data entry and maintenance of customer/potential customer data bases