Customer Service

datadirect

Telemarketing agents to work for an Call center based company in Dubai.
Those who are into Husband/Father’s sponsorship can apply.
Requirements
Details
• Salary 3500
• 6 days working- weekly one day off
• Shifts timings and need to flexible in timings
• Sales job with easy targets
• English speaking with good communication skills
Bachelors/Graduate in any discipline.
1 -2 years of Call Center experience in UAE
Telesales experience will be an added advantage
Interested candidates can send their cv 

FARS LLC

Cinema operator / retail salesgirl 8D Virtual Rides Cinema operator in a shopping mall outlet for a Recreational Services company in Dubai. Tasks to be conducted by the operator: Selling tickets to the customers Operating the cinema system Running and maintaining the outlet, and cinema\'s equipment Taking care of the equipment and the accessories Following the safety protocol Closing shift or daily cash and handover to the next shift operator or the manager Preparing daily sales reports by the end of each working day Preparing weekly and monthly sales and statistics reports Training will be provided at the site.

Customer service agents Dubai

CUSTOMER RESPONSE AGENT AED 4000 per month all inclusive 

· Receive/ transfer calls from internal/external customers.
· Record all requests into the applications used.
· Create work orders for customer’s fresh requests.
· Building customer’s interest in the services and products offered by the company.
· Follow up the calls of the client with clerical duties which includes follow up on open requests, escalating pending WOs, as well as liaising with other departments.
· Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
· Effectively deal with job stress, angry callers, and upset customers.
· Display Time flexibility towards shifts as per work traffic requirements.
· Flexibility and reliability- Ability to adapt to change; meet the changing demands of the work environment; any delays or other unexpected demands.
· Quality management- Look for means of improving as well as promoting quality; analyze the various parts of a problem properly and develop logical solutions; to follow instructions and also keep commitments.
Facility Management experience is highly preferable.
Minimum 2 years of UAE, experience desirable.

 

Tele sales agents Dubai

Empiron

Job description: We are looking for an enthusiastic Telesales Executive  to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships and handling basic account of our company.

Responsibilities and Duties

Generating Invoices, Receipts, Quote in Quick book.
Contact potential or existing customers to inform them about a product or service
Answer questions about products or services of the company
Ask questions to understand customer requirements and close sales
Keep records of calls and sales and note useful information

Qualifications and Skills

Knowledge of Quick Book or any accounting software is must.
Proven experience as telesales representative or B2B sales,other sales/customer service role
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
 

Secretary Dubai

Job description: The Metropolitan Hotel is currently looking to recruit qualified staffs to join a well-established and award winning team at the Metropolitan Hotel  Job Position: Receptionist Receiving and registering guests as they arrive. Control advance booking and reservations. Receive mails and direct them to the guests in the hotel. Receive the payment for accommodation. Allocation of rooms. Compilation of guest bills. Storage of records. Handling of client taxi requests. Safe keeping of client valuables. Handle guest requests like providing extra beddings or offering a certain kind of food. The Metropolitan Hotel is renowned for its service, style and elegance. We provide our guests with a truly memorable experience through personal care and attention to detail. Attracting a dedicated and diverse workforce is one of the keys to our success. We are proud to offer a competitive compensation and benefit plan which includes: Benefits Meals on Duty Childcare vouchers On the job training Discounted gym rates Uniform and uniform care Excellent employee recognition programme Preferential room rates for yourself and family Opportunities for promotion and transfer within the Company

Customer Service Manager Dubai

Effective resource planning for customer service • Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills • Implements a high standard of customer focus within the store , Regularly assesses customer service standards within the store • Create seamless customer service orientation among employees by ensuring timely and efficient customer service • Ensure customer needs are met and complaints/ queries are resolved in a timely manner

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Receptionist Dubai

Answer and manage all office correspondence 2) Manage the Reception Area 3) Schedule appointments and meetings, take down minutes of the meetings 4) Generate and summarize reports for Management 5) Responsible for maintaining office records and personnel files 6) Track contracts and official documents to ensure timely renewal 7) Draft letters 8) Other duties as allotted by the Management Candidate Profile: 1) Should have excellent communication skills 2) Must be proficient in English, Arabic would be an advantage 3) Candidates on husband\'s visa preferred 4) Must be smart and have a pleasing personality 5) Must be a hard worker and able to multitask Applications without resumes and recent passport size photographs will not be considered.

Selected Candidates