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Customer Service


Client Relation Executive Dubai


A Dubai based advertising and production company is currently on the look-out for a Client Relation Executive cum Office Manager who can serve as an interface between customers and the Company by providing the product and service information; resolving product and service problems and keeping a database of all active and prospective clients. The position will also be required to essentially ensure the smooth running of an office on a day-to-day basis. Attractive salary and an incentive bonus scheme offered for the right candidate. 

Duties and Responsibilities

  1. Client Relation Executive Duties
  • Attracts potential customers by providing adequate information regarding the product and services offered by the Company and suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  1. Office Manager Duties
  • Perform clerical duties including filing, answering phone calls, responding to emails and preparing documents.
  • Collect and keep track of invoices and billing.
  • Provide administrative support to the operation team.
  • Greet visitors and direct them to the appropriate person.
  • Be the overall in-charge of all the admin duties of an office.

Person Specification

  1. Experience and Qualification
  • Previous office-based, secretarial or customer-facing work experience is essential,
  • Basic Educational Qualification, preferably a graduate
  1. Skills & Know-how
  • Relationship-building skills,
  • good interpersonal and time management skills,
  • Good Problem-Solving skills,
  • Proficiency in MS Office Applications such as Word, Outlook, Powerpoint and Excel.

Customer service reps Dubai


General Motors LTD

Customer Service Representative


Overview

Collaborative and Respectful. A place to dream and do. These are just a few words that describe what life is like at General Motors. As one of the world’s most admired brands, General Motors is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing:

Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. 
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.

Qualifications

Excellent verbal communication and interpersonal skills.
Self-starter and independent. 
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts.  
PC keyboarding and navigation skills between various programs and systems are required.
Previous experience in a customer facing role, sales or call center environment helpful.

mymaid


CSR Dubai

Excellent verbal communication skills.• Detail oriented – pays attention to details at each customer’s location, with extra attention to any special requests.• Friendly and Professional – able to deal with customers when they are on-site while cleaning is being performed.• Team player – ability to work within a team where members depend on each other to get work done.• Self-starter – able to identify work that needs to be done and do it without being instructed to do so.• A desire to learn, seek new challenges and take on additional responsibilities.• Reasoning ability. Good common sense with the ability to solve practical problems.• Collect wasted paper and ensure that it is sent off for recycling purposes• Perform floor polishing and buffing activities• Keep a check on cleaning materials and re-order via the Manager.• Cooperate with the rest of the staff• Undertake any other duties as may be required from time to time.• Use cleaning solutions to remove stains and clean surfaces• Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.• Learn specific cleaning techniques of the company based on time and motion. Work smarter, not harder.•

Benefits: Free Accommodation + Transportation + Medical Insurance

Team Leaders Dubai


Looking for 2 Business development managers for an up coming company with 6 different projects.

Candidates should be able to run the project under the supervision of a Project Manager, should have following criteria.

- Well spoken and written english. Arabic is a plus

- Should be able to meet the deadlines of the project.

- Scheduling meetings and attending them with the important clients.

- Establish good netwroking in relation to the business.

- Team player

- If any experience of launching a project that would be great.

- Good knowledge of Social Media activities

- Should be able to make effective presentations

- Good skills of MS Office.

- Highly motivated and innovative.

- Graduate or post Graduate in Business related subjects. (Project Management is a Plus)

OlieServe

Sales Professional Dubai

Sales Representative Vacancy reference #: 2015012601 Place of work: Dubai, UAE Starting date: March 2015 Salary: Competitive basic salary with uncapped commission on sales revenue Key characteristics of the successful applicant: - Fluent knowledge of Russian (both oral and written) - Good command in English - Experience in Sales in the service sector in vital - Business literate, knowledge of corporate documents - Experience in corporate services market would be an advantage - Initiative, ability to work independently - Advanced computer literacy - Awareness of the latest technical innovations Interested candidates should fill in the application form on our website (http://olieserve.com/jobs) and send CV

PC Express

Inbound Telesales Agents Dubai

Telesales agents wanted, this position is for inbound calls only, you will have a great phone manner and good English skills, please send in your application

Redeventspro


Telemarketing Executive Dubai

An exciting opportunity has become available in one of UAE well-established Event Management Company, making room for an enthusiastic Telemarketing Executive. 
We have:
positive and inspiring environment.
A team that provides excellent Telemarketing Executive experience.
Competitive benefits for well-deserved career oriented person like you. 
What you have:
Exceptional communication skills with thorough skills in elaborating company’s services to prospect and existing clients.
Ability to identify, develop, network and maintain winning client relationships constantly.
In depth knowledge of maintaining telemarketing related documentation and paperwork.

Desired skills and experience:
Strong command in Arabic preferably with Emirati accent.
Knowledge of Microsoft Office products (Word, Excel and Outlook).

Receptionist Dubai

Answer and manage all office correspondence 2) Manage the Reception Area 3) Schedule appointments and meetings, take down minutes of the meetings 4) Generate and summarize reports for Management 5) Responsible for maintaining office records and personnel files 6) Track contracts and official documents to ensure timely renewal 7) Draft letters 8) Other duties as allotted by the Management Candidate Profile: 1) Should have excellent communication skills 2) Must be proficient in English, Arabic would be an advantage 3) Candidates on husband\'s visa preferred 4) Must be smart and have a pleasing personality 5) Must be a hard worker and able to multitask Applications without resumes and recent passport size photographs will not be considered.