Inbound Manager Dubai
Required Inbound Manager, with minimum 5 years experience required for a travel agency in Dubai International City
Telemarketing Staff (female) Dubai
Need telemarketing staff urgently who lives in Sharjah/Ajman and holding husband/father visa. (English/Arabic/Malayalam/Tamil speakers can apply immediately).
Customer Service Agents Dubai
Job description: We are the Largest Logistics and Transportation Company in Saudi Arabia serving over 21 years in Saudi Arabia and represented in over 200 countries. We have 223 Service Centers, 25 Station Operations, 5 Hubs, 8 Gateways (3 Airport, 3 Frontier Ports, 2 Sea Port) with over 2700 employees and 1450 Vehicles to cover 325 Cities and towns in Saudi Arabia.
We are one of the few companies who have been licensed for Express Courier Clearance in Saudi Arabia. As a part of our vision we are now expanding regionally and globally aspiring to start direct operations in 6 countries in 2017. Currently, our International Business Unit Head Quarters is in Dubai, UAE and we have a liaisons office in New York, USA. We are also in the process of opening our office in Egypt, Qatar and Bahrain.
We are looking for a Customer Service Agent who will ensure all complaints are handled as per procedure and claims are processed as per standards. All complaints should be logged in. Complaints acknowledgement within 24 hours. Correspondence with appropriate departments via email for domestic shipments. Damaged/lost shipment complaints resolution within 21days. Normal complaints resolution within 72hours. Courtesy call to customer each day on progress. Obtain Invoice from customer to process the claim. All documents forward on to finance for further process. Brief history of customer complaints/Claims form. Prepare CMR. Complaint/Claim process as per company policy. Follow up with customer on progress. Filling all complaints/claim properly.
- High School Diploma or higher
- Experience 1-2 Years Work Experience in any Customer related Job of the same field
Competencies - Professional & Technical
- Communication Skills (English, Arabic)
- Team Work
- Strong Telephone Skills
- MS Office Knowledge
- Excellent Office Administration Skills
- Handling Customer Compliant Skills
Customer Service Officer Dubai
Resolve client issues reported by phone, email, and through cases in a Customer Relationship Management (CRM) system.
Communicate effectively with customers via phone and email.
Navigate multiple software systems to locate information and troubleshoot problems.
Ensure that client issues are dealt with in an efficient and satisfactory manner under time constraints.
Understand the company’s capabilities and service offerings and effectively communicate them to clients.
Work closely with internal teams in order to maintain a continuous knowledge of customers and properties in order to identify potential issues and/or related opportunities to strengthen the relationship.
Send mailers, update information, data entry and assist the marketing Team
Escalate issues, as necessary, to the Client Services Manager and Team Lead.
You should be aspiring to lead the customer services of the Company.
Must have experience in CRM / Data Management.
Great English. Resourceful. Excellent Time Manager.
We are looking for some one who can join immediately with the visit visa status.
Must hold a Bachelor degree from a reputed university
Prior customer service and/or sales experience
Driven for results and goal oriented
Must have attention to detail to fully satisfy client’s needs
Must possess a positive attitude and strong work ethics
Ability to fully explain value added service recommendations to the client
Must be able to manage in a fast paced work environment
Must have superb customer service skills
Professional appearance and work ethic
Self-motivated, goal oriented, and ability to work within a fast paced environment.
Considering some on visit visa and able to start immediately.
Job Type: Full-time
Salary: AED4,000.00 /month
Customer Service: 3 years
CRM or Data management: 1 year
Telemarketing Excecutive Dubai
Required Lady Telemarketing Executive/Sales Coordinator immediately. The right candidate should have experience in the similar field, excellent communication , convincing and computer skills.
Call Center Agent Dubai
Job Type : Full Time
ïƒ¼ Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.
ïƒ¼ Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.
ïƒ¼ Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.
ïƒ¼ Obtains client information by answering telephone calls; interviewing clients; verifying information.
ïƒ¼ Determines eligibility by comparing client information to requirements.
ïƒ¼ Establishes policies by entering client information; confirming pricing.
ïƒ¼ Informs clients by explaining procedures; answering questions; providing information.
ïƒ¼ Maintains communication equipment by reporting problems.
Company based in Sharjah Free zone hiring female receptionist. Good package. Please send your CV
Client Service Executive - Female Dubai
Experienced in Interior and Exhibition Services Industry, Should be well versed with industry aspects and client dealings. Fluent in verbal and written English Language. Minimum academic achievements as a Graduate. PG in Civil an added advantage.
Should be a UAE resident based in Dubai/Sharjah on Father's or Husband's Visa.
Attractive Renumeration Package as per industry standards and incentives.