Customer Service

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Telesales agents Dubai

Prime target

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Responsibilities :

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Receptionist Dubai

 Required urgently the following staff for a company in the Business Bay Area, 1. Receptionist 2. Personnel Secretary 3. HR Manager 4. Sales Manager 5. Sales Executive 6. Office boy/ girl Candidate should young energetic Female, preferably speaking English and Arabic. French-speaking will be added advantage.

SERVICE EXECUTIVE DubaI

Brief job description: - Meeting clients & understand their concerns, giving them project updates. - Responding to clients’ queries and concerns through emails and phone. - Coordinate between the client and Operations team to get the Title Deed for Clients. - Regular follow up with the clients for payments (Due Installments) - Preparing project update letters, payment schedule letters, demand notes for the customers. - Updating client details in EPMS. - Sending Clients receipts of their payments

Team leader Dubai

daiichidigital

Customer service professional Dubai

Responsible for maintaining and expanding our customer database
• Strong working knowledge of Social Media: Facebook, Instagram and
Youtube
• Create social media strategies and assist in managing the blog, newsletter
and email campaigns
• Identify business opportunities by establishing contacts within the market
and developing relationships with prospects and recommending solutions
• Participate in a mixture of internal and client meetings
• Assist with other projects as assigned by management

Requirements to Apply:

• Must have access to a vehicle as the role will require you to be mobile
• Excellent English communication skills both verbal and written.
• Strong Microsoft Office, Excel, and Word skills
• Experience with Adobe is preferred
• Web design and development experience preferred

Customer Care Agents Dubai

Sales and Customer Care Agent Busy craft supply business is looking for an energetic person to take care of wholesale and corporate customers. Knowledge and an interest in semi-industrial embroidery machines, craft materials and processes and business would be a perfect combination. Applicants must have excellent spoken & written English, and facility in other languages is a plus. Good computer, time management and communication skills are essential. Must be very comfortable using Excel; knowledge of Pastel accounting system and Adobe Design software would be beneficial.

Receptionist/Customer Care Dubai

1. With pleasing personality
2. For Female only
3. Maximum age of 32 years old
4. Open to all nationality
5. Manage and close customer complaints
6. Coordination with sales team for major complaints
7. Perform mobile registration for the customer (B2B)
8. Answer all incoming calls and handle caller’s inquiries whenever possible
9. Performs receptionist functions
10. Receive, direct and relay telephone messages and fax messages

Selected Candidates