Customer Service

VZone International

Team leader Dubai

UAE based leading GPRS Servicing company looking young talented business minded Team Leader for its Marketing Division. Attractive packages offered. Job location in Dubai. Directly reporting to Board of Directors. Interested MBA or any business degree holders may send their CV 

Customer service reps Dubai

Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy Respond to customer queries (Calls/Emails) within the specified TAT Triilingual (French/Arabic/English) Call center + Call/Correspondence work type Manage customer expectations & ensure a robust communication rhythm Deliver on Performance SLAs as set by the Client BUSINESS FUNCTION Customer Service PRIMARY SKILLS Candidate must have excellent Arabic & English skills (Written & Verbal) Candidate should have a exposure/experience in a call center/customer service environment Excellent interpersonal & communication skills are a must. Ability to multi-skill & co-ordinate multiple activities under pressure. Strong customer focus. EDUCATION / EXPERIENCE Any graduate with At least 1-3 yrs of customer service/calling experience in Banking/ Financial Services, preferably in Insurance domain Domain knowledge of Insurance Exposure to Transaction work flow

Client executive Dubai

Shuttle Media

Job description: Looking for an  Client Servicing Executive.
Must have experience in digital advertising field and able to handle clients independently, and communicating with vendors.

We are looking for a Client Services Executive who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.
 

Telemarketers Dubai

We are looking for a telemarketer who can join our team! You will be responsible in making outbound calls to prospective clients. The candidate must be a College graduate, fluent in English and highly self-motivated with hands-on experience with MS Office (particularly MS Outlook, MS Word and MS Excel). Telemarketing / call center experience required.
The position involves calling new leads via phone and email, following up and managing leads in our CRM system. The position has tremendous growth and income opportunities. Salary depends on qualifications.

Telemarketers Dubai

We are looking for a Smart and Hard-working Female Tele-marketing.

At least 1-2 years’ experience as a Tele-Marketing.
Freshers in the UAE are welcome to apply.
Knowledgeable in Microsoft Office (Word, Excel and Outlook)
Candidate should know how to speak English and Hindi fluently.
Can work independently, with minimal supervision.
Fast learner.

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Al Tair Quality

Telemarketing Professional Dubai

We urgently required a female candidate who can do good tele-marketing work. Candidate must have excellent communication skill, good team player, fluent in English and Hindi & computer skill. Preferably on Father Visa/Visit Visa with min. 1 year exp.
Skills/Qualifications: Persistence, Time Management, Telephone Sales, Customer Service, Selling to Customer Needs, Prospecting Skills, Motivation for Sales, Handles Rejection, Professionalism, Product Knowledge

Telesales agents Dubai

IBM MIDDLE EAST

Job description: Telesales ladies 

Employment Type: Full Time
Monthly Salary: 2,500 - 3,500 per month AED
Job Role: Telesales
Benefits: Commission
Minimum Work Experience: 2 Years
Minimum Education Level: Bachelors Degree
Listed By: Employer
Company Size: 1-10
Career Level: Mid-level

Selected Candidates