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Customer Service


Telemarketing consultant Dubai


Job description: Telemarketing Consultant

Job Description:

The key responsibilities of this function include:

• Achieving stretched targets in a result-focused environment.

• Fixing appointments with prospective clients and working in tandem with the sales team.

• Handling objections and resolving member/ customer conflicts.

• Building and maintaining strong client relationship and high level of customer service.

• Being updated on new products and services.

Required Skills :

Experience : 1-2 years of relevant experience in Telemarketing

Qualifications : Graduate

Visa status : Sponsored Visa

Desired Profile:

Customer service manager Dubai


esteemed company in Dubai requires a Customer Service Executive to handle their product registration department. The candidate should possess the following characteristics, and should not be limited to:

• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with clients and service providers.

• The candidate must possess advanced computer skills including experience in using personal computers; including Microsoft Office or similar applications. 

• Excellent organizational skills. Ability to read and understand verbal and written instructions.
 

Mac Hush


Call centre agent Dubai

Job description: Looking for a mid level experienced Call Center Agent in UAE.

Job Details:

Answer incoming calls and respond to customer’s emails.
Research required information using available resources.
Document all call information according to standard operating procedures.
Recognize, document, and alert the management team of trends in customer calls.

Call customers to schedule delivery appointment and confirm delivery address.
Coordinate with logistics staff and supervisors regarding any urgent shipments or special requests.
Answer calls and respond to customer requests.
Provide customers with information regarding delivery status.
Identify, research, and resolve customer issues.
Follow-up on customer enquires & ensure timely resolution.
Complete call logs and reports.
Recommend process improvements to supervisor.

Job Requirements:

Superior listening, verbal, and written communication skills.
One year experience in same field.
Excellent data entry and typing skills.
Male/Female required
High school diploma or equivalent.

 

Acto

Telesales Agents Dubai

Female For Telesales With Experience We are looking female for a Telesales, multi-lingual is a plus, who shall be responsible for contacting potential clients in order to maximize sales appointments. Job responsibilities: To contact potential clients in the UAE in order to increase sales opportunities Calling clients from the given database. Recording sales, correspondence, leads in internal database. Maintaining a professional and punctual attitude at all times. Preferred Skills: 1. Excellent communication skills 2. Strong client management skills 3. Should be target oriented 4. Should be self-motivated and performance driven Experience in call center or as a lead generator is preferred Fluent in written and spoken English, with a clear and concise accent A sales-focused attitude with a willingness to serve clients effectively Positive telephone manner, pleasant voice as well as attentive listening Husband visa / Father\'s visa holders given preference Applicants must be based in Dubai

Call Centre Agents Dubai


Call Center Agent required for a Leading Outsourcing Company – Dubai

Responsibilities:

Handle customer inquires/calls over the telephone or chat as per the clients requirements.
Process orders, deliveries, forms & applications and describe product & services.
Deliver prepared sales scripts to persuade potential customers to up sell or purchase a product or service.
Manage & resolve customer complaints.Identify & escalate priority issues and route calls to appropriate resource.

About you:

Husband's/Father's sponsorship preferred.
Fluent in Arabic & English.
Typing speed - minimum 25 wpm.
Willing to join immediately.
Job Type: Full-time, 9hours/day, 6day a week

Salary: AED2,500 - AED3,000/month

Job Location: Dubai

CSR Agents Dubai


Job Description:
• 2-3 experience in Customer care service
• 1-2 years of experience in Sales(Direct/indirect)
• Good to have experience in Cooperate/Retail/Outlet Sales
• Domain expertise in Telecom, Retail, Hotel

Personal Skills: 

• Good communication skills in English & Arabic
• Computer proficiency
• Excellent team player
• Time Management
• Multitasking and ability to handle many requests in parallel
• Customers service orientation.

Salary is 4k+incentives + medical card+ Annual ticket
NB: If you are locally available in UAE for the face to face discussion, please do share your profile to 

Customer service reps Dubai


General Motors LTD

Customer Service Representative


Overview

Collaborative and Respectful. A place to dream and do. These are just a few words that describe what life is like at General Motors. As one of the world’s most admired brands, General Motors is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing:

Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. 
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.

Qualifications

Excellent verbal communication and interpersonal skills.
Self-starter and independent. 
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts.  
PC keyboarding and navigation skills between various programs and systems are required.
Previous experience in a customer facing role, sales or call center environment helpful.

Customer service supervisor Dubai


Job description: 2-4 years of sales experience
Proven track record of successfully managing customer relationships
Highly self-motivated
Strong verbal and written communication skills
Schedule meetings and presentations with prospects
Communicate customer and prospect product pain points to appropriate departments
Coordinate with other team members and departments to optimize the sales effort
must speak Arabic