Customer Service

Customer service reps Dubai

Customer Service Representative 

• Effectively manage large amounts of calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Raising customer's requests on CRM.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
Job Requirements
• Good knowledge of relevant computer programs and telephone systems.

• Interpersonal skills.
Cool-tempered and able to handle complaints.

Call centre agents Dubai

Position for call centre agents

Call Center Agent Job Responsibilities and Duties
• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer complaints
• Research, identify, and resolve customer complaints using applicable software
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned

Call Center Agent Qualifications and Skills
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Language proficiency in English mandatory
• Second language proficiency in Hindi or Malayalam or Arabic
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately
 

Telesales agents Dubai

Job description: Telesales Executives (Female Candidates Under Sponsorship Visa)

Contact potential customers to inform them about a product or service
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Keep records of calls and sales and note useful information
Candidates with strong Telesales Experience can Apply
Excellent communication and negotiation skills.
Good Command Over English & Hindi (Arabic is plus)
 

mymaid

CSR Dubai

Excellent verbal communication skills.• Detail oriented – pays attention to details at each customer’s location, with extra attention to any special requests.• Friendly and Professional – able to deal with customers when they are on-site while cleaning is being performed.• Team player – ability to work within a team where members depend on each other to get work done.• Self-starter – able to identify work that needs to be done and do it without being instructed to do so.• A desire to learn, seek new challenges and take on additional responsibilities.• Reasoning ability. Good common sense with the ability to solve practical problems.• Collect wasted paper and ensure that it is sent off for recycling purposes• Perform floor polishing and buffing activities• Keep a check on cleaning materials and re-order via the Manager.• Cooperate with the rest of the staff• Undertake any other duties as may be required from time to time.• Use cleaning solutions to remove stains and clean surfaces• Follow procedures for the use of chemical cleaners and power equipment, in order to prevent damage to floors and fixtures.• Learn specific cleaning techniques of the company based on time and motion. Work smarter, not harder.•

Benefits: Free Accommodation + Transportation + Medical Insurance

Customer service Dubai

Manpower

Job description: URGENT HIRING :

CUSTOMER SERVICE REPRESENTATIVE

We are Urgently looking for a Male and females
Customer Service Representative

Must have their Own UAE Visa

We will issue 36 months Labour Work Permit.

Have communication experience

Computer Literate

Must speak English

Salary : 4000 AED

Working Hours : 8 Hours per day/ Friday Off
 

Redeventspro

Client Service Executive Dubai

An exciting opportunity has become available in one of UAE’s well-established Event Management Company, making room for strategic minded Client Service Executive.
We have:
• A positive and inspiring environment.
• A team that provides excellent event and client service experience.
• Competitive benefits for well-deserved team player/leader like you.
What you have:
• Excellent client facing skills with the ability and confidence to set up new business opportunities and hold new client meetings.
• Advanced market knowledge.
• Involving the event team to win new deals as a team and interact closely with the client to ensure smooth interaction and successful execution.
• Strong negotiation & decision making skills.

Desired skills and experience:
• Minimum 3 years’ experience in the Event / Media industry.
• Female candidates preferred.

Customer service reps Dubai

 description: About the job:
We are looking for a passionate, friendly, yet professional Bilingual Customer Support Representative (fluent in Arabic & English) to join our expanding team. In this role, you will provide expert advice and information to our potential customers regarding a variety of products and services offered by our company and clients

Responsibilities:
• Manage incoming (inbound) and outgoing (outbound) calls in a timely manner
• Answer questions about services or the company
• Provide information regarding service in an engaging manner
• Keep records of calls and note useful information
• Enter and update customer information in the database
• Handle complaints to preserve the company’s reputation
• Reach out to existing and potential customers to present our service offering
• Consistently make a good first impression when calling leads
• Answer all customer questions honestly and accurately
• Maintain a friendly, professional tone at all times
• Commit to departmental and individual quotas/goals
• Prepare and present achievements and KIPs

Qualifications:
- 1-2 years of experience as telesales, telemarketing, or call center representative or other customer service role
- Fluency in Arabic and English is a MUST
- Ability to learn about products and services and describe/explain them to prospects

Customer service reps Dubai

General Motors LTD

Customer Service Representative


Overview

Collaborative and Respectful. A place to dream and do. These are just a few words that describe what life is like at General Motors. As one of the world’s most admired brands, General Motors is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to grow and challenge what’s possible with us.

Who we’re looking for

General Motors Customer Service Department is looking for a passionate and highly-motivated Customer Service Representative. The primary responsibility of this role is to support the Customer Service department's objective to take ownership of inbound communication (primarily telephone with some e-mail and written correspondence) from customer, dealers, financial institutions, etc.; evaluating the caller's requests, needs and concerns, and providing customer-oriented solution within established guidelines to build customer satisfaction and loyalty to TFS Brand.

What you’ll be doing:

Take ownership of calls by investigating, researching and resolving various questions regarding insurance, credit, and payment.
Provides accurate payment related information and processes phone payments and website inquiries in a timely manner.
Reviews customer history and where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.
Works with other departments to resolve customer account issues.
Documents all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. 
Initiates appropriate forms to fulfill customer requests.
Researches unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution.

Qualifications

Excellent verbal communication and interpersonal skills.
Self-starter and independent. 
Team oriented and results driven.
Strong organizational skills and attention to details.
Attendance and Punctuality are essential for this position.
Ability to maintain regular and predictable attendance to support team and business objectives.
Capability to work flexible work hours, which may include day, evening and weekends shifts.  
PC keyboarding and navigation skills between various programs and systems are required.
Previous experience in a customer facing role, sales or call center environment helpful.

Selected Candidates