Jobs updated


Customer Service


Receptionist Dubai


We are looking to recruit a female with 1 to 3 years’ experience in front desk receptionist cum tele caller who is exceptionally well organized individual to implement and maintain effective administrative support position. Candidate should be very organized on all levels from filing to phone calls to minutes of the meeting etc.
Office location - Dubai Investment park 1 (DIP1)

Key responsibilities: 
Exhibition Sales coordinator – generating leads, welcoming leads via phone.
Your basic job responsibility will be Tele Marketing, to make cold calls to all our potential clients from our existing Database.
Generating leads on daily basis for Sales Team.
E mail campaigns to clients from existing Database.
Answering all incoming mail and responding them effective answers making the customers queries fulfilled.
Respond to incoming calls with effective answers and ensuring the customers trust companies probabilities.
Candidate should have experience in Tele Marketing or Call center industry.
Keep tracking all the daily documentation data within MS Excel.

Criteria:
Excellent command and fluency in spoken and written English language. 
You should be presentable and well dressed up at all times.
Should have nice and courteous telephonic manner.
Talented, multi-tasking, good listener and very strong in coordination and communication (internal and external)
Willing to go that extra mile to perform her duties and always in hunt for new marketing ideas for betterment of company.
Well versed with Word, excel and PowerPoint any other software will be advantage.
Should be Looking for a long term career and growth for her in personal and professional life.

Particulars:
Visit Visa holders can apply
Salary range – AED. 2500-3200
Benefits: Visa & health insurance provided
Employment type – full time
Desired start date: Immediate

Inbound Manager Dubai


Required Inbound Manager, with minimum 5 years experience required for a travel agency in Dubai International City

Telemarketing Staff (female) Dubai


Need telemarketing staff urgently who lives in Sharjah/Ajman and holding husband/father visa. (English/Arabic/Malayalam/Tamil speakers can apply immediately).
 

Customer Service Agents Dubai


Job description: We are the Largest Logistics and Transportation Company in Saudi Arabia serving over 21 years in Saudi Arabia and represented in over 200 countries. We have 223 Service Centers, 25 Station Operations, 5 Hubs, 8 Gateways (3 Airport, 3 Frontier Ports, 2 Sea Port) with over 2700 employees and 1450 Vehicles to cover 325 Cities and towns in Saudi Arabia. 

We are one of the few companies who have been licensed for Express Courier Clearance in Saudi Arabia. As a part of our vision we are now expanding regionally and globally aspiring to start direct operations in 6 countries in 2017. Currently, our International Business Unit Head Quarters is in Dubai, UAE and we have a liaisons office in New York, USA. We are also in the process of opening our office in Egypt, Qatar and Bahrain.

We are looking for a Customer Service Agent who will ensure all complaints are handled as per procedure and claims are processed as per standards. All complaints should be logged in. Complaints acknowledgement within 24 hours. Correspondence with appropriate departments via email for domestic shipments. Damaged/lost shipment complaints resolution within 21days. Normal complaints resolution within 72hours. Courtesy call to customer each day on progress. Obtain Invoice from customer to process the claim. All documents forward on to finance for further process. Brief history of customer complaints/Claims form. Prepare CMR. Complaint/Claim process as per company policy. Follow up with customer on progress. Filling all complaints/claim properly.

Requirements:
- High School Diploma or higher
- Experience 1-2 Years Work Experience in any Customer related Job of the same field

Competencies - Professional & Technical
- Communication Skills (English, Arabic)
- Initiative
- Team Work

TECHNICAL COMPETENCY
- Strong Telephone Skills
- MS Office Knowledge
- Excellent Office Administration Skills
- Handling Customer Compliant Skills

trafalgar-properties


Customer Service Officer Dubai

Resolve client issues reported by phone, email, and through cases in a Customer Relationship Management (CRM) system.
Communicate effectively with customers via phone and email.
Navigate multiple software systems to locate information and troubleshoot problems.
Ensure that client issues are dealt with in an efficient and satisfactory manner under time constraints.
Understand the company’s capabilities and service offerings and effectively communicate them to clients.
Work closely with internal teams in order to maintain a continuous knowledge of customers and properties in order to identify potential issues and/or related opportunities to strengthen the relationship.
Send mailers, update information, data entry and assist the marketing Team
Escalate issues, as necessary, to the Client Services Manager and Team Lead.
You should be aspiring to lead the customer services of the Company.
Must have experience in CRM / Data Management.
Great English. Resourceful. Excellent Time Manager.
We are looking for some one who can join immediately with the visit visa status.

Must hold a Bachelor degree from a reputed university
Prior customer service and/or sales experience
Driven for results and goal oriented
Must have attention to detail to fully satisfy client’s needs
Must possess a positive attitude and strong work ethics
Ability to fully explain value added service recommendations to the client
Must be able to manage in a fast paced work environment
Must have superb customer service skills
Professional appearance and work ethic
Self-motivated, goal oriented, and ability to work within a fast paced environment.
Considering some on visit visa and able to start immediately.
Job Type: Full-time

Salary: AED4,000.00 /month

Required education:

Bachelor's
Required experience:

Customer Service: 3 years
CRM or Data management: 1 year
Required language:

legalmaxims


Telemarketing Excecutive Dubai

Required Lady Telemarketing Executive/Sales Coordinator immediately. The right candidate should have experience in the similar field, excellent communication , convincing and computer skills.

culexhospitality


Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Receptionists Dubai


Company based in Sharjah Free zone hiring female receptionist. Good package. Please send your CV