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Customer Service

Receptionist Dubai

Job description: JOB DESCRIPTION:
 Answer telephones and give information to callers, take messages, or transfer calls to appropriate
 Prepare and distribute minutes of meeting, notes, routine correspondence, and reports.
 Operate office equipment such as fax machines, copiers, and phone systems, and use computers word
 Control access to all documents i.e. drawings, photos, plans & procedures, contracts and others.
 Makes changes and revisions of information for easy accessibility.
 Prepare submittals for the Consultant approval i.e., material, shop drawing, material inspection
request, site inspection request, RFI’s daily & monthly reports.
 Receives, maintains & updates all incoming & outgoing documents.

 Responsible for the Application Inspection Request, via Dubai Municipality portal and to Dubai Civil
Defense portal, etc
 Prepare documents and files for Submission to Authorities approval like DM, DCD, DCCA and others.
 Assists and performs various secretarial duties for the Managing Director on a daily administration.
 Keeps all files in confidentiality and security.
 Prepare LPO for the suppliers and follow the inquiries for the suppliers and subcontractors.
 Purchase materials that are needed in the site and coordinate to all suppliers.
 Handling and maintaining the staff and labours record.
 Responsible for the preparation of the documents needed for the visa processing of the new staff and
labours, renewal and for the cancellation of labours
 Responsible in computing the salary of the Labours and Staff and send it to WPS.
 Prepare invoice and responsible in computing the subcontractor payment.
 Responsible in handling petty cash and liquidating.
 Update the logs of Supplier’s payment, Cheque payment voucher
 Prepare the cheque payment for the supplier and subcontractor and handle the cheque for releasing.

salary 6000 AED per month


call center representative in Dubai 

• Providing prompt, efficient and courteous service to callers.

• Providing the utmost professionalism and exceptional customer service via telephone, Internet email and instant messaging.

• Handling customers inquiries by telephone and by email

• Coordinating with the fast food and restaurants with regards to customers’ orders

• Manage and resolve a variety of customer issues, complaints and requests.
CSR Dubai---------Jewellery Showroom in Dubai, Requires Counter Sales Executives.  Only Hindu candidates are welcome.  Gulf Experience will be added as advantages.  Salary Structure will be 1500 AED to 2500 AED.  Incentives, Accommodation, Transportation, and Medical will be provided.


Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Customer Service Reps Dubai

We are looking for a customer-oriented service representative to act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
The target is to ensure excellent service standards and maintain high customer satisfaction.

1.Effectively manage incoming calls
2.Generate sales leads
3.Identify and assess customers’ needs to achieve satisfaction
4.Build sustainable relationships of trust through open and interactive communication
5.Provide accurate, valid and complete information by using the right methods/tools
6.Meet personal/team sales targets and call handling quotas
7.Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
8.Keep records of customer interactions, process customer accounts and file documents
9.Follow communication procedures, guidelines and policies
10.Take the extra mile to engage customers


1.Proven customer support experience
2.Track record of over-achieving quota
3.Strong phone contact handling skills and active listening
4.Good and pleasent personality
5.Customer orientation and ability to adapt/respond to different types of characters
6.Excellent communication and presentation skills
7.Ability to multi-task, prioritise, and manage time effectively
8.Minimum College degree
9.Salary: AED 2,000.00 /month + 5% commission (on trial and will be finalize after satisfactory)
10.Job location: Greece Cluster, International City, Dubai - U.A.E.


Telesales Executive Dubai

good oral and written communication in English and competency in MS office application required. Those with UAE experience and experience in Media Selling and Exhibition / Interiors Industry will be given preference. Visa will be provided. Send your CV

Customer Care Agents Dubai

Sales and Customer Care Agent Busy craft supply business is looking for an energetic person to take care of wholesale and corporate customers. Knowledge and an interest in semi-industrial embroidery machines, craft materials and processes and business would be a perfect combination. Applicants must have excellent spoken & written English, and facility in other languages is a plus. Good computer, time management and communication skills are essential. Must be very comfortable using Excel; knowledge of Pastel accounting system and Adobe Design software would be beneficial.

Customer Service Agents Dubai

Job description: We are the Largest Logistics and Transportation Company in Saudi Arabia serving over 21 years in Saudi Arabia and represented in over 200 countries. We have 223 Service Centers, 25 Station Operations, 5 Hubs, 8 Gateways (3 Airport, 3 Frontier Ports, 2 Sea Port) with over 2700 employees and 1450 Vehicles to cover 325 Cities and towns in Saudi Arabia. 

We are one of the few companies who have been licensed for Express Courier Clearance in Saudi Arabia. As a part of our vision we are now expanding regionally and globally aspiring to start direct operations in 6 countries in 2017. Currently, our International Business Unit Head Quarters is in Dubai, UAE and we have a liaisons office in New York, USA. We are also in the process of opening our office in Egypt, Qatar and Bahrain.

We are looking for a Customer Service Agent who will ensure all complaints are handled as per procedure and claims are processed as per standards. All complaints should be logged in. Complaints acknowledgement within 24 hours. Correspondence with appropriate departments via email for domestic shipments. Damaged/lost shipment complaints resolution within 21days. Normal complaints resolution within 72hours. Courtesy call to customer each day on progress. Obtain Invoice from customer to process the claim. All documents forward on to finance for further process. Brief history of customer complaints/Claims form. Prepare CMR. Complaint/Claim process as per company policy. Follow up with customer on progress. Filling all complaints/claim properly.

- High School Diploma or higher
- Experience 1-2 Years Work Experience in any Customer related Job of the same field

Competencies - Professional & Technical
- Communication Skills (English, Arabic)
- Initiative
- Team Work

- Strong Telephone Skills
- MS Office Knowledge
- Excellent Office Administration Skills
- Handling Customer Compliant Skills