Customer Service Representative Dubai
Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
> Resolve customer complaints via phone, email, mail, or social media.
> Use telephones to reach out to customers and verify account information.
> Greet customers warmly and ascertain problem or reason for calling.
> Cancel or upgrade accounts.
> Assist with placement of orders, refunds, or exchanges.
> Advise on company information.
> Take payment information and other pertinent information such as addresses and phone numbers.
> Place or cancel orders.
> Answer questions about warranties or terms of sale.
> Act as the company gatekeeper.
> Suggest solutions when a product malfunctions.
> Handle product recalls.
> Attempt to persuade customer to reconsider cancellation.
> Inform customer of deals and promotions.
> Sell products and services.
> Utilize computer technology to handle high call volumes.
> Work with customer service manager to ensure proper customer service is being delivered.
> Close out or open call records.
> Compile reports on overall customer satisfaction.
Call Centre Supervisor Dubai
An opportunity has arisen within the IT space for an experienced Call Centre Trainer in an ongoing contract. The Call Centre Trainer will have responsibility for training the first level help desk service team. The role is based in Dubai
Customer Service Agents Dubai
Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Prepares customer service summary reports.
* Visa Will Be Provided
* Prefered Husband or Tourist visa Holder
Tele sales agents Dubai
Looking for enthusiastic Female Telesales Representative to contribute in generating sales for our company dealing in Du S M E (Small Medium Enterprises) products. You will be responsible for closing sales over the phone and maintaining good customer relationships with companies across U A E .
An effective telesales representative must be have excellent communication skills and have superior man management abilities. They must be comfortable presenting products or services over the phone as well as dealing with complaints and queries.
The goal is to help the company grow by bringing in customers and developing business and added to self development.
Meticulous in following process and quality guidelines of the Company
Prior experience in Tele Sales would be advantageous
Ability to learn about products and services and describe/explain them to prospects.
Excellent knowledge of English.
Answer questions and explaining the features on each products and services
Enter and update customer information in the database
Go the “extra mile” to meet sales quota and facilitate future sales
40- 80 Calls per day to make out Requirements
Proven experience as telesales representative or other sales/customer service role
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Outstanding negotiation skills with the ability to resolve issues and address complaints
Job Type: Full-time
Salary: AED2,500.00 to AED3,000.00 /month
Call centre agents Dubai
Call centre agents Dubai
Attend and manage inbound and outbound calls.
• Manage inquiries by phone, fax and emails.
• Sort and distributes received mails by post box and shipments by courier.
• Prepares and arrange pick up of documents or shipments with courier companies.
• Conducts follow up on shipment status; online and by phone.
• Delegate driver’s daily itinerary/task including airport pick up/drop for guest and staff.
• Keep tract of driver’s whereabouts thru company’s fleet tracking device/system.
• Updates company clients and employees contact details on company’s online system.
• Maintain document processes and ensure appropriate storage of all documentation
• Prepares records for entry into system.
• Ordering and maintaining stationery and equipment supplies.
• Organizing, storing and filling paperwork, documents and computer based information.
• Perform HR related job instructed by the HR Manager during his/her leaves, and assist on daily job as needed.
• To prepare monthly staff log book report
• To follow and update every two weeks vehicle petrol balance, Salik balance, traffic fine etc.
Call Center Agent Dubai
Job Type : Full Time
ïƒ¼ Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.
ïƒ¼ Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.
ïƒ¼ Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.
ïƒ¼ Obtains client information by answering telephone calls; interviewing clients; verifying information.
ïƒ¼ Determines eligibility by comparing client information to requirements.
ïƒ¼ Establishes policies by entering client information; confirming pricing.
ïƒ¼ Informs clients by explaining procedures; answering questions; providing information.
ïƒ¼ Maintains communication equipment by reporting problems.