Customer Service

Red Flag Group

Research Analysts Dubai

We are seeking talented Research Analysts of varying seniority with fluency in Persian, Kurdish, Urdu, Turkish, Arabic, and French. Successful candidates may or may not have solid experience in conducting Due Diligence and must have a general knowledge of local market conditions to strengthen the Due Diligence operation and the Firm which continues to grow on a global basis and is expanding its operations in a number of geographies. Key responsibilities: • Conducting and managing internet, database and on the ground research in both English and at least one of the Southeast Asian languages • Writing and reviewing reports • Risk analysis • Conducting quality assurance and handling client issues for the region • Gathering and managing business intelligence in the region • Becoming a specialist in certain countries • Structuring, developing and managing the relationships with vendors and resources in the region • Regular engagement with internal teams including Advisory and Sales, seeking feedback, obtaining updates and managing delivery expectations on the quality of reports in the region • Coaching, developing, managing and supporting on-site and offshore analysts and staff across departments

mymaid

Customer Service – Arabic
A Maids’ Services based in Dubai has an urgent requirement for a Customer Service to act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency. He/She has to ensure excellent service standards and maintain high customer satisfaction.
Job Duties & Responsibilities:
• Effectively manage large amounts of incoming calls.
• Knowledge on Maids’ Services online system booking.
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Take the extra mile to engage customers
Education and Experience Requirements:
• High School or Equivalent. 
• Proven customer support experience
• At least 2 years in Maid Services or Janitorial services preferred
Knowledge, Skills, and Abilities 
• Strong phone contact handling skills and active listening.
• Familiarity with Maids’ Services online systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Customer service manager Dubai

Who we are

Soopa is a Dubai–based online grocery marketplace. It brings supermarkets and specialty stores together under the umbrella of a great, unified shopping experience. 

We are looking for

We are looking for a Customer Service Executive who will help us to build innovative experiences for our Grocery App. We have a very strong focus on customer satisfaction and want to put our users in the forefront and ensure they have a pleasant an uninterrupted experience while achieving our business goals that keep the lights on. The challenge is very big and so is the impact you’ll have. Soopa is set out to change the way people do their grocery shopping and you will be part of the team that will make this transformation a reality.

If your qualifications are

- 3 years experience in customer care with e-commerce 
- Excellent written and spoken English and Arabic
- Understanding of e-commerce business and operations 
- Experience working on systems
- Available in UAE, work place is Dubai

Your responsibilities are

- Manage incoming calls
- Generate sales leads
- Handle customer complaints and deal with issues all the way to resolution 
- Liaise with operations and follow up orders, issues
- Marketing calls to customers 
- Identify and assess customers’ needs to achieve satisfaction

What you get

- Experience of work in developing and growing Dubai based start-up
- International team environment 
- Competitive salary 
- Company bonuses and awards

Customer service reps Dubai

Receive calls & correspondence from Members (payers) inquiring about their Health Insurance Policy Respond to customer queries (Calls/Emails) within the specified TAT Triilingual (French/Arabic/English) Call center + Call/Correspondence work type Manage customer expectations & ensure a robust communication rhythm Deliver on Performance SLAs as set by the Client BUSINESS FUNCTION Customer Service PRIMARY SKILLS Candidate must have excellent Arabic & English skills (Written & Verbal) Candidate should have a exposure/experience in a call center/customer service environment Excellent interpersonal & communication skills are a must. Ability to multi-skill & co-ordinate multiple activities under pressure. Strong customer focus. EDUCATION / EXPERIENCE Any graduate with At least 1-3 yrs of customer service/calling experience in Banking/ Financial Services, preferably in Insurance domain Domain knowledge of Insurance Exposure to Transaction work flow

Service manager Dubai

Job description: SERVICE COORDINATOR

Job Responsibilities
•Oversee all interaction with clients to ensure all service requirements are met and no issues arise, making note of instances that may need improvement
•Establish a standard set of service requirements; 
•Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
•Create reports for client satisfaction, making recommendations for areas that can be improved and presenting the information 
•Interface with sales team , answering their service related queries, 
•Making service related reports, make MIS tec
•Relay information to HOD and sales team with respect to service, after market fitment, modification of vehicle , warranty repair etc
Job Skills
•3-5 years of experience in sales Co ordination or Service marketing, automobile sales preferred experience in UAE
•Presentable and manage to do good customer interface and communication
•Basic Knowledge of MS Office and IT skills
Others
•UAE/GCC driving license
•Recommended to be absorbed in SG-2/SG4 grade ( as his Co ordinator is in Eg4 grade)
•Experience in small /medium rental /transport companies preferred
Qualification:
MBA or Diploma

Senior Customer Service Officer Dubai

- To provide customer service support through telephone and email correspondence.
- Take ownership to deliver on quality and speed of own work in order to meet the customer expectations through written work
- Handle routine and complex inquiries from internal and external customers within well-defined procedures and in a customer centric manner
- Contribute to the operational efficiency of the department through effective and efficient liaison with relevant individuals and units to ensure swift and efficient follow up of cases
- Maintain strict confidentiality of all data processed including clients details and historical records

Telesales agents Dubai

Job description: Opening for Telesales Executive- Female 
We are looking for a Telesales Executive who is capable of making calls thereby generating interest, qualifying prospects and closing sales.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Contributing to team effort by accomplishing related results as needed.
Understand customer needs and requirements
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects

Skills/Qualification Required:
Energetic with an positive attitude
Excellent Communication Skills in English.
Degree / Post Graduate 
2-3 Yrs UAE experience preferably in telesales.
Fresher with fire in the belly can also apply
Salary Offered
3,000 – 3,500 Dhs. + Commission

Customer service reps Dubai

kiaowa dubai

Country: United Arab Emirates
Job description: Online customer service
Good at communicating with people, good teamwork spirit and high sense of responsibility to ensure the quality of work.
Flexibility
Can speak Arabic, English, female
Have online marketing experience
Minimum 1 year uae experience required
 

Selected Candidates