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Customer Service


Brief job description: - Meeting clients & understand their concerns, giving them project updates. - Responding to clients’ queries and concerns through emails and phone. - Coordinate between the client and Operations team to get the Title Deed for Clients. - Regular follow up with the clients for payments (Due Installments) - Preparing project update letters, payment schedule letters, demand notes for the customers. - Updating client details in EPMS. - Sending Clients receipts of their payments

Telemarketing Executive Female Arabic Dubai

An exciting opportunity has become available in one of UAE’s well-established Event Management Company, making room for an enthusiastic Telemarketing Executive.
We have:
A positive and inspiring environment.
A team that provides excellent client service experience.
Competitive benefits for well-deserved career oriented person like you.What you have:Exceptional communication skills with thorough skills in elaborating company’s services to prospect and existing clients.
Ability to identify, develop, network and maintain winning client relationships constantly.
In depth knowledge of maintaining telemarketing related documentation and paperwork. 
Desired skills and experience:
Strong command in Arabic preferably with Emirati accent.
Knowledge of Microsoft Office products (Word, Excel and Outlook).
Minimum 2 years related experience in the same industry.
Effectively bi-lingual in Arabic and English to comfortably liaise both with Arabic and non-Arabic speaking clients.
Desired skills and experience:
Strong command in Arabic preferably with Emirati accent.
Knowledge of Microsoft Office products (Word, Excel and Outlook).
Minimum 2 years related experience in the same industry.
Effectively bi-lingual in Arabic and English to comfortably liaise both with Arabic and non-Arabic speaking clients.
Possess strong interpersonal skills to work effectively in a team.

Client Relation Executive Dubai

A Dubai based advertising and production company is currently on the look-out for a Client Relation Executive cum Office Manager who can serve as an interface between customers and the Company by providing the product and service information; resolving product and service problems and keeping a database of all active and prospective clients. The position will also be required to essentially ensure the smooth running of an office on a day-to-day basis. Attractive salary and an incentive bonus scheme offered for the right candidate. 

Duties and Responsibilities

  1. Client Relation Executive Duties
  • Attracts potential customers by providing adequate information regarding the product and services offered by the Company and suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  1. Office Manager Duties
  • Perform clerical duties including filing, answering phone calls, responding to emails and preparing documents.
  • Collect and keep track of invoices and billing.
  • Provide administrative support to the operation team.
  • Greet visitors and direct them to the appropriate person.
  • Be the overall in-charge of all the admin duties of an office.

Person Specification

  1. Experience and Qualification
  • Previous office-based, secretarial or customer-facing work experience is essential,
  • Basic Educational Qualification, preferably a graduate
  1. Skills & Know-how
  • Relationship-building skills,
  • good interpersonal and time management skills,
  • Good Problem-Solving skills,
  • Proficiency in MS Office Applications such as Word, Outlook, Powerpoint and Excel.

Receptionist/Customer Care Dubai

  1. With pleasing personality
  2. For Female only
  3. Maximum age of 32 years old
  4. Open to all nationality
  5. Manage and close customer complaints
  6. Coordination with sales team for major complaints
  7. Perform mobile registration for the customer (B2B)
  8. Answer all incoming calls and handle caller’s inquiries whenever possible
  9. Performs receptionist functions
  10. Receive, direct and relay telephone messages and fax messages

Receptionist Sharjah

Receptionist/Secretary in an Auto Spare Part Store located in Sharjah:

-Must be fluent in English (Speaking and writing)
-Honest, hardworking and responsible
-Previous Experience (Preferred)
-Must be capable of dealing with clients and can take load of work
-Have enough computer knowledge to communicate with clients over the emails
-Basic MS Office and Outlook knowledge is required

Attractive compensation and facilities as per qualifications. We will short list the candidates and will call you for interview. If you are on temporary visa then please mention your time of availability, so that we can schedule earlier interviews for you.

Note: The subject of the email must be as \"Your Name - Resume for Receptionist\". A latest photograph and/or copy of passport will be appreciated (scanned image in standard formats). Your resume must be in standard MS Word or PDF format. Emails with incomplete subject will not be entertained. No transport allowance or any other compensation will be provided for interview. The time and date of interview can be changed by mutual consent.

Receptionist Dubai

 Spa Receptionist - Previous Experience is Mandatory

Candidates with no Previous Experience will not be shortlisted.
Requirements :
• Min 2 Years Experience in UAE with the same position is mandatory.
• Fluent English Language is mandatory.
• A friendly and professional tone and approach.
• Displays positive body language at all times.
• Excellent Customer Service Skills.
• Computer skills with knowledge of booking systems & software.
• Strong inter-personal and communication skills.
• Ability to Multi-task.
• Attention to details and accuracy.
• Work requires willingness to work under a flexible schedule.
• Team Player, willing to accept challenges and able to meet them.
Responsibilities :
• Greet customers arriving at the salon and provide them with the information regarding salon services.
• Answer any service related questions , Answer telephone calls and provide information to callers.
• Determine customer's needs for salon services by figuring out their problem areas such as skin and hair issues.
• Schedule appointments and make follow up calls to customers to remind them of their appointments. Handle appointment cancellation and shifting duties.
• Collect cash in exchange of services rendered and tender change to customers.
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Endorse retail products that the salon is selling by providing information of benefits.
• Print out staff rosters and assist salon manager in determining Technician commissions
• Ensure cleanliness, neatness and sanitization of salon and equipment.
• Create and maintain contact with suppliers to ensure that salon supplies are procured in a time efficient manner.
• Fill in for absent staff members during high volume times.
Job Type: Full-time
Salary: AED2,000.00 to AED3,000.00 /month

Yellowstone Group

Position: Call Center Agent
Company: Yellowstone Group
Applicants must have Call Center Background COMPULSORY
Applicants must be Females ONLY On husband or daughter sponsor Visa COMPULSORY
If you don't meet these two requirements please do not send your CV.
Job Responsibilities:
Interview survey participants by telephone for a variety of projects
Communicate to participants the importance of the survey and why their participation is valuable. Enter responses accurately into a computer system while speaking with participants
Languages: English 100%
Other Languages Preferable
• Type at least 25 words per minute, with 99% accuracy
Salary: AED 3,000 /month
Required experience:
Call Center: 1 year

Gulf Appointments

Customer Service Representative Dubai

Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
> Resolve customer complaints via phone, email, mail, or social media.
> Use telephones to reach out to customers and verify account information.
> Greet customers warmly and ascertain problem or reason for calling.
> Cancel or upgrade accounts.
> Assist with placement of orders, refunds, or exchanges.
> Advise on company information.
> Take payment information and other pertinent information such as addresses and phone numbers.
> Place or cancel orders.
> Answer questions about warranties or terms of sale.
> Act as the company gatekeeper.
> Suggest solutions when a product malfunctions.
> Handle product recalls.
> Attempt to persuade customer to reconsider cancellation.
> Inform customer of deals and promotions.
> Sell products and services.
> Utilize computer technology to handle high call volumes.
> Work with customer service manager to ensure proper customer service is being delivered.
> Close out or open call records.
> Compile reports on overall customer satisfaction.