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Customer Service

Shields AE

Female Receptionist Dubai

Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about our company and provides callers with address, directions, and other information.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Preparing shop drawings for submittals .
Any other office work as needed.

requirements :

- Must have experience working on the same positions.


Telesales agents Dubai

Job description: Opening for Telesales Executive- Female 
We are looking for a Telesales Executive who is capable of making calls thereby generating interest, qualifying prospects and closing sales.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Contributing to team effort by accomplishing related results as needed.
Understand customer needs and requirements
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects

Skills/Qualification Required:
Energetic with an positive attitude
Excellent Communication Skills in English.
Degree / Post Graduate 
2-3 Yrs UAE experience preferably in telesales.
Fresher with fire in the belly can also apply
Salary Offered
3,000 – 3,500 Dhs. + Commission

Receptionists Dubai

Immediate requirement in female receptionist cum secretary Qualification: Any Degree Experience: Min 2 to 3 years in secretarial role(Candidates should have experience in Dubai) Responsibilities: Receiving visitors with greetings and handling calls with etiquette. Directing people and answering queries. Writing letters and scheduling appointments. Skills: Communication Skills Secretarial Skills Effective co-ordination skills Multi Linguistic & Basic Knowledge in Arab are desirable Location: Dubai Salary: Dhs.3500 to 5000/- For further details please contact with us

Customer relations officer



SALARY - AED 6,000.00 TO AED 7,000.00 per month


•Ensure high levels of customer satisfaction through excellent sales service
•Assess customers’ needs and provide assistance and information on product features
•Provide retail desk reception duties and answering phone calls in a cordial, timely and professional manner
•Meet and greet customer and clients in a professional and warm manner
•Maintain electronic and hard copy filing system
•Perform data entry (complete and accurate details of the customer)
•Prepare weekly report
•Updates Branch Manager by consolidating, analyzing, and forwarding daily sales action summaries
•Maintains promotional database
•Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports
•Demo car management which includes booking using due process.
•Coordinates and prepare documents needed for test drive
•Maintains clear, concise and up-to-day records of stock car levels.
•Assists sales team and guest as necessary with general administrative task including copying documents, shipping, emailing clients /customer,  
•Records and delivers minutes of sales management meetings (if there’s any)
•Supporting the Sales Team with insight and product knowledge for customers, when required
•Keep up to date with the current promotions to provide information to the customers.
•Coordinate communication between Sales and Aftersales Department 

Customer service Dubai


We are looking for a dynamic and smart young lady Customer Service cum Sales Coordinator with good English Language command for our Logistics company in Duba

Required Education, Skills and Qualifications

Good Time management skills

Good Interpersonal and communication skills

Excellent customer service skills

Advanced Microsoft office (Word, Outlook, Excel, and Powerpoint) skills required.

Experience in logistics or shipping is preferred.

Education: Bachelors degree


Telemarketing manager Dubai

Conduct and manage the full sales cycle, from prospecting (called calls, networking, …) till closing the deal.Responsible for identifying and qualifying new prospects.Implements a sales plan to achieve or exceed assigned sales quota.This includes providing detailed product information and coordinating presentations, preparing financial and technical proposals and conducting extensive prospecting activities.

Thoroughly understand 'Evolution Technologies’s markets and products.

a Generating leads.

a Quickly qualify opportunities and key strategic positions for each new prospect.

a Primary contact with leads & prospects including sales calls & sending required information.

a Setting meetings for demos and presentations.

a Provides status reports on all leads/potentials.

a Prepares & delivers sales presentations and product demonstrations.

a Understands the business processes involved in customer projects and translate this knowledge into an effective customer relationship.

a Maintains a solid business relationship and communication with the leads and prospects.

a Participates and presents the company in exhibitions.

a Utilizes all available resources to stay up-to-date and on the edge of technology.

a Developing offers & contracts to prospects & customers. 

a Following up on status of deals.

a Maintains customer profiles and document them in company's records.

a Understand and embrace Evolution Technologies sales methodology

a Plan and implement sales campaigns

a Co-ordinate with pre-sales and professional services teams

a Fully understand the business requirements of prospects and customers

a Input ideas and participate in marketing events

Team leader Dubai

Are you looking to make your mark as a team leader, or are you an experienced leader, looking for a change of scene?
Our cllent a global business, is seeking to appoint a team leader, to work with their automotive client,
Working within the marketing division this position requires a highly motivated and driven candidate to manage a team of 11 customer care consultants. 
With a strong focus on motivating your team, building rapport with customers and managing your clients expectations and requirements, this position needs a "juggler" who can manage KPI's but also present results to the client.
A hands on role, this exciting and challenging role requires you o manage customer care campaigns for you client, so the ability to be adaptable and work in a fast paced environment is essential.  Whilst this role does not require a lot of call escalation management, and does not have a sales focus it will require you to manage your team, utilising the right people for each campaign and be innovative in your approach.
Previous customer/call centre experience is ideal, however not essential.  What is essential is your ability to motivate and lead a team, whist maintaining a professional approach and a positive outlook.
A knowledge of the automotive industry would b looked upon favourably, along with some exposure to marketing and client management.
A salary in the range of $53-$55k USD + super, bonuses and other incentives will be negotiated with the successful candidate.

Customer Service Professional Dubai

Receive all customer inquiries – service requests and complaints through CCC channels. 2- Responding to customer’ inquiry within the time frame aligned with high level of customer service. 3- Register the customer feedback on the system correctly and assigned the requests’ to operation team within the targeted SLA. 4- Follow up the operation team for all requests and escalate the pending requests to upper management based on escalation process and matrix. 5- Show a high level of professionalism in dealing with customer complaints. 6- Dealing with customer in appropriate and professional and present a good image for customer service and company as well. 7- Coordinate with operation team regarding service requests, and follow up the pending and planned works. 8- Prepare a daily report for all closed and pending jobs based on projects wise. Skills / Qualifications: 1- Customer focus. 2- Logical thinking and good analytical skills. 3- Good communication skills. 4- Good listening and understanding. 5- Good appearance and elegance 6- Ability to work under pressure. 7- Good in MS office “Word – Excel – PowerPoint” - Arabic native and fluent English language