Customer Service

Client relations Dubai

Job description: VAM Systems is currently looking for Inside Client Relationship Intern for our UAE operations.

We are looking for someone who can build long term relationships with mid level to senior level IT Management professional over the phone and other offline communication channels with a focus on identifying new opportunities to provide onsite services of IT Technology and Domain Consultants on a time and material basis (with a monthly professional service fee). Effectively utilize LinkedIn and other professional social media and networking platforms to increase our reach, and expand relationships that can be monetised in a mutually beneficial and long term basis.

Qualification: Pursuing or completed bachelor's degree

Should you be interested in this opportunity, please send your latest resume 

Arms & McGregor International Realty

Team Leader Dubai

Build and manage a team of residential realtors and listing agents. Perform duties, such as recruit, train, coach and nurture a team. Scope: The Team Leader reports to the Managing Director and is responsible for the sales and leasing team. Responsibilities: 1- Recruit team members after carefully assessing their abilities and virtues. 2- Team training, sales 101 to communication skills and advance sales techniques. 3- Coach the team daily, assist every member one on one and as part of the team, assess each member’s abilities and his effectiveness in a team, while analyzing his strength and weaknesses. 4- Make sure the team has all tools needed to perform and prosper. 5- Report on the team performance and have his input in the sales strategy as well as setting a plan to hit the set targets of his team. Skills: • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders and RERA rules. • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. • Computers and Internet Browsing

Nota Invest

Secretary Dubai

We are looking for our client for a hiring a commercial secretary.
Experienced in Sales Manager, you will be responsible for:
• Managing customer sales records
• Check the purchase invoices
• Exploit management software
• Relay claims
• Business Meetings
• Reception and information of customers
• Establish commissions
• Perform rankings and archiving
• Advance the brand image and customer satisfaction with the quality
• Liaise between the members of the sales team, other services and head office
Your profile:
Experienced (minimum 3 years’ experience).
You have austerity qualities and team spirit

If you are interested in our offer thank you to send us your CV

Telesales agents Dubai

Job description: Opening for Telesales Executive- Female 
We are looking for a Telesales Executive who is capable of making calls thereby generating interest, qualifying prospects and closing sales.
Responsibilities :
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Contributing to team effort by accomplishing related results as needed.
Understand customer needs and requirements
Research accounts, identify key players and generate interest
Maintain and expand your database of prospects

Skills/Qualification Required:
Energetic with an positive attitude
Excellent Communication Skills in English.
Degree / Post Graduate 
2-3 Yrs UAE experience preferably in telesales.
Fresher with fire in the belly can also apply
Salary Offered
3,000 – 3,500 Dhs. + Commission

Telesales agents Dubai

 We are hiring Female Telesales to join our exciting team .
Enthusiastic, young and talented telesales with telephone etiquette
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Ability to learn about products and services and describe/explain them to prospects
Ideal candidate needs to have excellent communication and interpersonal skills.
Candidates must be target driven with the ability to smash weekly and monthly Telesales targets.
Should be engaging,interactive and high on energy.
Commit to make cold calling to generate sales leads
Candidate should build and develop long-term client relationships
Ability to listen and learn client requirements
Create database of all clients and follow up,Track and document calls and sales
Candidate should have well organized approach,determined and focused
Note : Mandatory telesales/sales experience
Gender: Female only
Language: Fluent in English & Hindi (High rated aspect)
Nationality: Indian/Pakistani
Experience: 1- 3 years
Salary Plus Attractive Incentives
Should be available to join immediate

Customer service manager Dubai

Job description: 1)To ensure the efficient and effective use of staff, workshop/bodyshop facilities and equipment.

2)To determine customers’ needs and respond as necessary in accordance with directions issued on customer care, including booking in vehicles for maintenance, repair and bodywork.
To determine priorities and allocate work to workshop/bodyshop staff.

3)To monitor work progress, and pursue as necessary.
To advise on best methods of repair and determine repair times in consultation with the Service Manager, vehicle manufacturers’ information, or ICME/Thatchams standards.

4)To ensure service and repair targets are met.

5)To liaise with the Parts Manager or Service Manager on issues affecting availability of parts, and to take responsibility for parts ordering in the absence of a Parts Officer.

6)To operate the Computerised Workshop Management, ordering and parts system to aid the following tasks: creation and updating of job sheets; allocation of work to individual members of staff by inserting employee numbers; enter start and time finished on jobs; recording of vehicle downtime; ordering of parts and equipment against job sheet numbers, receipt of parts and equipment; transfer of parts and equipment and recording of labour to jobs.

Telesales agents Dubai

Telzn

Job description: Telzon a leading IT technology solutions company based in Dubai is looking for FEMALE telesales executive with the following qualifications:

- Minimum of 2 years of experience in telesales in UAE.
- degree / Diploma in IT
- Established track record in Telesales.
- Excellent experience in preparing proposals, emails, and other general documentations.
- Confident, hardworking, and willing to take the challenge of achieving sales targets.
- People oriented with excellent communication skills.
- Arabic speaking is a major advantage

Main job responsibilities are:
Generate and qualify sales leads using direct sales techniques.
Respond to sales inquiries promptly and develop leads into sales opportunities.
Achieve sales targets on a monthly basis to contribute to overall team profitability.

About Telzon Solutions LLC:
If you enjoy learning and you are keen on building a strong career, Telzon is the perfect place for you if you are committed, hard worker, and innovative. Please prepare to explain how you meet those qualities during the interview.

Customer support coordinator Dubai

Customer Support Coordinator is the first line of communication between customers and the Customer Support team. He/She deals with incoming requests for support, enquiries and complaints by identifying, categorizing and escalating each case accordingly. He/She will partner internal key stakeholders to follow through each reported case and ensure satisfactory closure.  

 

KEY RESPONSIBILITIES 

Answer, identify and prioritize incoming requests according to urgency and/or agreed customer service level agreements (SLA)
Understand customers’ issues before deciding next course of action 
Review sales contract to ensure SLAs are met and determine resources required
Escalate case to Technical Support and/or Technical Experts, and eventually Field Engineers if required 
Schedule and arrange service attendances (on-site and/or remotely) and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Monitor service progress from initiation to completion and update status in Customer Support information system as well as ERP system(s) as necessary, e.g. for spare parts taken out of warehouse
Provide service quotation to customers based job requirements 
Connect Field Engineers with customer’s representatives. Prepare Field Engineers to go on-site if required
Verify completion of service support delivered 
Invoice Customers as per initial quotation and based on service outcome 
Maintain competent understanding of company’s products, their functions and alternatives
Partner RMA coordinators to manage products / parts (ie warranty, QC, return)
Ensure compliance with the Company’s Quality Management systems 
 

PARAMETERS/BUDGETS (IF APPLICABLE)

Investigate most cost-effective way for service attendance
Request proposals and outsource services to 3rd party as appropriate
Approve or reject invoices from Service Partners
Cooperate with Finance in tracking of accounts receivables on invoices sent out

Selected Candidates