Telecom

IT Voice and Network Engineer

Enroute Corporate Solutions

Job description: IT Voice and Network Engineer

1.0 POSITION SUMMARY: 

IT Voice and Network Engineer position should have in depth knowledge in Voice communication and Network management. Role will also make and implement recommendations for improvements/enhancements in current and future systems and functions, support existing systems and contributing to system specifications. 

Must have a high level of technical expertise combined with clear insights and experience. The position reports to IT Department.

The job duties include ability to:

Exposure on Avaya Communication Manager / Session Manager / Presence Server / Multimedia Messaging
• Monitoring alarms and errors.
• System Manager and Session Manager.
• Avaya Aura Session Border Controller (ASBC) – Remote worker Solution and SIP Trunking
• Creating, managing and monitoring Hunt groups, Extensions/Stations, Agent Login IDs.
• Exposure on Vector, VDN.
• Creating and managing route pattern, ARS, AAR pattern 
• Managing and troubleshoot digital and analog instrument related problem. 
• Exposure on CMS R14, 16, R17, R18 & Billing server.
• Managing media server S8720+650 media Gateway (Contact center and TDM office PBX).
• Announcement recording through Avaya extension
• Uploading and modifying announcements
• Firmware update of cards in Gateway
• Exposure on Avaya Aura (System manager, Session Manager)
• Button assignments, speed dial configuration
• Patch management

Exposure on Call Recording
• Exposure on Avaya Call Recording.
• Management and administration of the call recorder server
• Performing quarterly Patch management activity.
• Managing User’s profile i.e. Creation, Modification & Deletion of the Agent’s profile.
• Responsible for designing the Rule Manager as per the user’s request.
• Responsible for time to time Call Quality Audit of recordings.
• Query generation, Channel mapping, recording on Demand and manual Backup of the system.
• Password reset for users
• Monitoring call recording
• Creation of supervisor ID.
• Addition of Extension
• Taking backups
• Troubleshooting regarding NICE access from user’s machine, not able to play the audio streaming file etc.
• Co-coordinating with the Vendor for any escalations and troubleshooting.

Exposure on Avaya Aura Contact Center
• System Management and Maintenance
• Monitoring alarms and errors.
• Creating, managing and monitoring Skill sets, Agent Login IDs
• Exposure on creating scripts, announcements and call routing
• Managing and troubleshoot system components. 

Cellphone Technician Dubai

Examine cellphone unit and observe operation until an initial suspicion is developed to open up the unit and perform further checks using electronic hand tools and prescribed testers. „X Ensure that all pertinent repair and testing tools and appliances are in proper working condition. „X Determine parts to be replaced and provide cost estimates to the client prior to starting any work. „X Update client on the progress of troubleshooting and append initial cost estimates when necessary. „X Observe regular work schedules to achieve optimum work productivity „X Attend training courses on new developments in cellular telephony and technologies. Cellphone Technician Skills and Specifications „X Should have adequate knowledge in RF and cellular operating technologies (GSM or CDMA) „X Should have above average comprehension skills to follow medium complexity instructions in cellphone repair. „X Should have strong computer proficiency, both hardware and software, and peripheral devices used in the repair of cellphones. Cellphone Technician Education and Qualifications „X A vocational course of associate degree in electronics, radio and computers or their equivalent in experience is necessary. „X 2-3 years of apprenticeship with cellphone technicians gives an advantage

Field Service Support Engineer Dubai

We are currently recruiting for a motivated individual to join our Technical Services divistion based in Dubai after 6 months of extensive training.
The successful candidate must possess at least an HNC qualification, or equivalent, in Electronic/Electrical Engineering and have previous AV/IT knowledge. Strong communication & networking skills, as well as the ability to work unsupervised, are essential.
There is a highly attractive package available for the right candidate along with the opportunity to join a genuine market leader within the industry, the manufactur of innovative optical and digital equipment for the healthcare sector.
The Field Service Advanced Product Support Engineer holds responsibility for the installation, support and maintenance of all IT products within the Systems Integration portfolio and for remote/telephone support.
Regional travel is a requirement of this post, which is based in the MEA region.
Principal Responsibilities;
Planned Preventative Maintenance
Installation Repairs
IT Systems installation, testing and support (in field/in house)Other Related Duties;
Customer product demonstrations
Product testing and evaluations
Projects/Sales Team support 
 
 

dsm-sinochem

Technical Support Agents Dubai

To provide technical services to the customers.

2. To develop new customer for new grades and molecules so as to increase sale volumes of DSP

3. To provide basic regulatory support to the customers for Region ASEAN that includes (MOA, ISO certifications, GMP certifications, stability data, technical Dossiers, time to time RA queries etc. or addressing other such queries in co-ordination with RA Department).

4. Co-ordinate for Pre audit and annual GMP Questionnaires:- Co-ordination for the same will be done with QA/QC managers of ALL business Units.

5. To handle customer complaints related to performance and respond to customers queries as and when received for my region.  

6. To review customer’s specifications; transform them into customer specific orders (CSOs) and implementation for order processing. Avoid generation of additional CSOs and try to club in existing CSOs to improve production and operational efficiency. 

7. To assist sales team and Business development team in development of new customers/ new market by way of instructing Customer associates to arrange samples, trials supplies for customers and taking machine trials at customer’s place to convert into order. Sampling activity also involve instructing Customer associate for submission of GO molecules and portfolio molecule samples.

8. New products and grades: linking with R&D, organizing launch of new products/grades together with M&S; contribute to preparation of product brochures; training sales force on technical aspects of new products/grades

9. To provide training to CSAs and make them aware about customers requirements. Assisting them with sampling by way of co-ordination between DSCM and Production/Quality.
10. Organizing customers audit at different DSP sites in co-ordination with QA/QC/Production/S&M

11. To review product specifications of all products before submission of samples for approval or before doing commercial supplies.

12. To keep ISOP related activities updated.

13. To receive customers feedback through “Customer Feedback Form” & personal interaction with the customers and measure customer satisfaction index whenever such program is rolled out. Share customer feedback with all concerned at factory and make use of feedback for further improvement.

14. To organise and evaluate results of Benchmarking Studies in coordination with Quality and extracting advantage out of it in discussions with Sales and by your Own experience.

15. To provide assistance in promotion of new products & new grades/products with DSM green tech. in the market.

16. To assist manufacturing site/s in development of product performance improvement plans.

17. To assist in resolving differences between different departments such as Production, S&M, QA with respect to customer complaints, product performance


B. Authorities

18. Decision on customer complaints.( Allocation, evaluating Investigation report feedback for performance complaints of my region)
19. Addressing technical matters with the customers( Mainstream and other molecules for my region)
20. Assist QA in Classification of customer complaints.
21. Deciding in specific grade/type of material that should reach customer case by case for mainstream as well as GO molecules for my region.
22. Assisting management in deciding approaches to various markets , customers, Agents
. Projects or Special Assignments

23. To introduce, develop and consolidate customers by assisting them with technical Information, understanding their requirements/Specifications, assisting Business development teams and Co-ordinating with Project teams
24. Introduction and consolidation of pure Actives
25. 1st line technical training to S&M
26. Product performance improvement in co-ordination with sites.
27. To address performance complaints on priority.
28. Basic RA support to customers (like MOA, ISO certifications, GMP requirement, stability data etc) 
29. To introduce and establish market for SSC Grade C, Grade P, Grade E, Cefaclor, Cefradine and other new Grades molecules as and when introduced
Complexity of the job

1. New markets different countries, different culture & geography, customer behaviour & attitude
2. Big volumes leading to more customer , queries, support
3. Aligning internally with sales, Business development, Portfolio, Go, DSCM and Quality teams so as to keep pace for each and every matter related to customer development.
4. Mediating for sample dispatch in terms of customer Specs, following with Specific Sites and Customer associates so as to make sample available to customers at the earliest possible time so as to get fast approvals.

Telecom Engineer Dubai

Marquistech is an integrated Telecom domain company offering business value through innovative and cost-effective service delivery models to customers worldwide. Marquistech provides services for Mobile Handset Application Development and Testing. Marquistech has expanded its development and test service to global markets. The company’s field test and application development division has been successfully delivering CDMA and GSM field test services and new application development since 2005. Field testing is carried out across Asia Pacific (APAC), Middle-East Africa (MEA), South-East Asia Pacific (SEAP) & Middle-East North Africa (MENA), UK, Brazil, Latin America, South Korea.

Job Description:
• Performance AT commands should have domain knowledge
• KPI, Throughput testing is key.
• Experience in FT engineer to support Field Testing/NW testing and customer FT issues for devices using Intel solution .Must have Telecom background.
• Candidate should have knowledge on NW and Radio areas such as LTE, VOLTE/IMS, eMBMS, VOWIFI, CA etc
• Candidate has to Support a wide range of customer issues related to Modem/NW.
• Candidate should have strong skills on 2G / 3G / LTE modem testing, modem system testing.
• Experience in FT engineer to support Field Testing/NW testing and customer FT issues for devices using Intel solution .Must have Telecom background.
• Candidate should have knowledge on NW and Radio areas such as LTE, VOLTE/IMS, eMBMS, VOWIFI, CA etc
• Candidate has to Support a wide range of customer issues related to Modem/NW. 
• Network related protocol testing on different national operators.
Skills
• Primary Skills : 2G/3G/LTE modem testing
• Secondary skills : Modem tools
• Should have Good Knowledge/ Experience in Mobile testing/Drive Testing/Device Testing/ Field Testing
• Good knowledge/Experience in windows Android mobile.
• Knowledge on QXDM, QPST QCAT tool, Mediatek, Spreadtrum or QUALCOMM chipset will be an added Advantage.
• Should have knowledge on 2G, 3G, 4G Architecture, 2g ,3g channels
• Should have Knowledge of LTE and LTE-A technologies and concepts (IMS, VoLTE, VoWiFi, CSFB, SRVCC, Carrier Aggregation).
• Should have Knowledge of UMTS/WCDMA/GPRS/EDGE.
• Should have Knowledge of Call Flow (3G Call/Data flow, LTE Call/Data flow, IMS call flow).
• Excellent academic and good Communication Skills with presentable personality.
• Willing to travel domestically and internationally.
• Flexible working hours.

 

Movistar

Cabling Technician Dubai

Cabling technician wanted for large telecom company, we are opening new offices and locations in the middle east and need staff, if you are a cabling technician with 4 years experience, this is a great time to apply, as we have several roles that need to be filled, please send in your resume

keytechsms

Engineering, implementing and monitoring security measures for the protection of computer systems, networks and information
Identifying and defining system security requirements
Designing computer security architecture and developing detailed cyber security designs Engineer, implement and monitor security measures for the protection of computer systems, networks and information
Identify and define system security requirements
Design computer security architecture and develop detailed cyber security designs
Prepare and document standard operating procedures and protocols
Configure and troubleshoot security infrastructure devices
Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
Ensure that the company knows as much as possible, as quickly as possible about security incidents
Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement.
Requirements:
Proven work experience as a system security engineer or information security engineer (A minimum of five (5) years progressive experience installing CCTV camera systems including IP cameras, NVR equipment as well as Analog Cameras)
Experience in building and maintaining security systems
Detailed technical knowledge of database and operating system security
Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc
Experience with network security and networking technologies and with system, security, and network monitoring tools
Thorough understanding of the latest security principles, techniques, and protocols
Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols
Problem solving skills and ability to work under pressure (Performing equipment trouble shooting, repair and preventative maintenance for video surveillance devices and close circuit television equipment)
BS degree in Computer Science or related field
Job Type: Full-time
Job Location:
• Dubai
Required education:
• Bachelor's
Required experience:
• Security CCTV: 5 years

Mobile operator Dubai

Hadafuae

Job description: MOBILE TECHNICIAN 

We are looking for an experienced Mobile Phone Technicians Software installation and Hardware Repair Knowledge. Must have 3 to 5 years of mobile phones experience . The candidate should possess excellent knowledge of operating and repairing different models of mobile.

Candidate must be able to communicate in English.

Good communication skill .

Preferred With Driving licence

Must be able to join immediately.

Selected Candidates