Telecom

Cellphone Technician Dubai

Examine cellphone unit and observe operation until an initial suspicion is developed to open up the unit and perform further checks using electronic hand tools and prescribed testers. „X Ensure that all pertinent repair and testing tools and appliances are in proper working condition. „X Determine parts to be replaced and provide cost estimates to the client prior to starting any work. „X Update client on the progress of troubleshooting and append initial cost estimates when necessary. „X Observe regular work schedules to achieve optimum work productivity „X Attend training courses on new developments in cellular telephony and technologies. Cellphone Technician Skills and Specifications „X Should have adequate knowledge in RF and cellular operating technologies (GSM or CDMA) „X Should have above average comprehension skills to follow medium complexity instructions in cellphone repair. „X Should have strong computer proficiency, both hardware and software, and peripheral devices used in the repair of cellphones. Cellphone Technician Education and Qualifications „X A vocational course of associate degree in electronics, radio and computers or their equivalent in experience is necessary. „X 2-3 years of apprenticeship with cellphone technicians gives an advantage

Video engineer Dubai

Telecom Riggers Dubai

We are hiring now, we need telecom riggers,

• You will have a minimum 1 years experience as a Rigger, have Telecom experience
• Safety at Heights experience
• Able to pass a pre employment medical - including Drug test

we offer a great salary package for this position

Networking Engineers Dubai

We have 2 openings for networking engineers, these are two great positions that are vacant, if you feel you have the experience, then please apply, we offer relocation and a package for the hired candidate

dsm-sinochem

Technical Support Agents Dubai

To provide technical services to the customers.

2. To develop new customer for new grades and molecules so as to increase sale volumes of DSP

3. To provide basic regulatory support to the customers for Region ASEAN that includes (MOA, ISO certifications, GMP certifications, stability data, technical Dossiers, time to time RA queries etc. or addressing other such queries in co-ordination with RA Department).

4. Co-ordinate for Pre audit and annual GMP Questionnaires:- Co-ordination for the same will be done with QA/QC managers of ALL business Units.

5. To handle customer complaints related to performance and respond to customers queries as and when received for my region.  

6. To review customer’s specifications; transform them into customer specific orders (CSOs) and implementation for order processing. Avoid generation of additional CSOs and try to club in existing CSOs to improve production and operational efficiency. 

7. To assist sales team and Business development team in development of new customers/ new market by way of instructing Customer associates to arrange samples, trials supplies for customers and taking machine trials at customer’s place to convert into order. Sampling activity also involve instructing Customer associate for submission of GO molecules and portfolio molecule samples.

8. New products and grades: linking with R&D, organizing launch of new products/grades together with M&S; contribute to preparation of product brochures; training sales force on technical aspects of new products/grades

9. To provide training to CSAs and make them aware about customers requirements. Assisting them with sampling by way of co-ordination between DSCM and Production/Quality.
10. Organizing customers audit at different DSP sites in co-ordination with QA/QC/Production/S&M

11. To review product specifications of all products before submission of samples for approval or before doing commercial supplies.

12. To keep ISOP related activities updated.

13. To receive customers feedback through “Customer Feedback Form” & personal interaction with the customers and measure customer satisfaction index whenever such program is rolled out. Share customer feedback with all concerned at factory and make use of feedback for further improvement.

14. To organise and evaluate results of Benchmarking Studies in coordination with Quality and extracting advantage out of it in discussions with Sales and by your Own experience.

15. To provide assistance in promotion of new products & new grades/products with DSM green tech. in the market.

16. To assist manufacturing site/s in development of product performance improvement plans.

17. To assist in resolving differences between different departments such as Production, S&M, QA with respect to customer complaints, product performance


B. Authorities

18. Decision on customer complaints.( Allocation, evaluating Investigation report feedback for performance complaints of my region)
19. Addressing technical matters with the customers( Mainstream and other molecules for my region)
20. Assist QA in Classification of customer complaints.
21. Deciding in specific grade/type of material that should reach customer case by case for mainstream as well as GO molecules for my region.
22. Assisting management in deciding approaches to various markets , customers, Agents
. Projects or Special Assignments

23. To introduce, develop and consolidate customers by assisting them with technical Information, understanding their requirements/Specifications, assisting Business development teams and Co-ordinating with Project teams
24. Introduction and consolidation of pure Actives
25. 1st line technical training to S&M
26. Product performance improvement in co-ordination with sites.
27. To address performance complaints on priority.
28. Basic RA support to customers (like MOA, ISO certifications, GMP requirement, stability data etc) 
29. To introduce and establish market for SSC Grade C, Grade P, Grade E, Cefaclor, Cefradine and other new Grades molecules as and when introduced
Complexity of the job

1. New markets different countries, different culture & geography, customer behaviour & attitude
2. Big volumes leading to more customer , queries, support
3. Aligning internally with sales, Business development, Portfolio, Go, DSCM and Quality teams so as to keep pace for each and every matter related to customer development.
4. Mediating for sample dispatch in terms of customer Specs, following with Specific Sites and Customer associates so as to make sample available to customers at the earliest possible time so as to get fast approvals.

ZAP Telecom

IP Engineer Dubai

• Providing IP Telephony support and expertise, your main responsibilities with this role will include; tickets, changes, capacity planning, operational tasks, internal project and external project activity.
• Technical requirements –
• Cisco Voice over IP experience (Mandatory)
• Solid Cisco Call Manager (6.x/8.x) experience (Mandatory)
• Cisco Unity Connection 8.x experience (Desirable)
• Cisco UCCX experience (Desirable)
• The ability to configure Cisco Call Manager, Voice Gateways, Routers and Switches
• LAN/WAN design (Desirable)
• Cisco switching and routing skills (Desirable
• Non technical requirements –
• Ability to work with a minimum of supervision
• Being a team player
• Interpersonal skills
• Flexibility

IT Voice and Network Engineer

Enroute Corporate Solutions

Job description: IT Voice and Network Engineer

1.0 POSITION SUMMARY: 

IT Voice and Network Engineer position should have in depth knowledge in Voice communication and Network management. Role will also make and implement recommendations for improvements/enhancements in current and future systems and functions, support existing systems and contributing to system specifications. 

Must have a high level of technical expertise combined with clear insights and experience. The position reports to IT Department.

The job duties include ability to:

Exposure on Avaya Communication Manager / Session Manager / Presence Server / Multimedia Messaging
• Monitoring alarms and errors.
• System Manager and Session Manager.
• Avaya Aura Session Border Controller (ASBC) – Remote worker Solution and SIP Trunking
• Creating, managing and monitoring Hunt groups, Extensions/Stations, Agent Login IDs.
• Exposure on Vector, VDN.
• Creating and managing route pattern, ARS, AAR pattern 
• Managing and troubleshoot digital and analog instrument related problem. 
• Exposure on CMS R14, 16, R17, R18 & Billing server.
• Managing media server S8720+650 media Gateway (Contact center and TDM office PBX).
• Announcement recording through Avaya extension
• Uploading and modifying announcements
• Firmware update of cards in Gateway
• Exposure on Avaya Aura (System manager, Session Manager)
• Button assignments, speed dial configuration
• Patch management

Exposure on Call Recording
• Exposure on Avaya Call Recording.
• Management and administration of the call recorder server
• Performing quarterly Patch management activity.
• Managing User’s profile i.e. Creation, Modification & Deletion of the Agent’s profile.
• Responsible for designing the Rule Manager as per the user’s request.
• Responsible for time to time Call Quality Audit of recordings.
• Query generation, Channel mapping, recording on Demand and manual Backup of the system.
• Password reset for users
• Monitoring call recording
• Creation of supervisor ID.
• Addition of Extension
• Taking backups
• Troubleshooting regarding NICE access from user’s machine, not able to play the audio streaming file etc.
• Co-coordinating with the Vendor for any escalations and troubleshooting.

Exposure on Avaya Aura Contact Center
• System Management and Maintenance
• Monitoring alarms and errors.
• Creating, managing and monitoring Skill sets, Agent Login IDs
• Exposure on creating scripts, announcements and call routing
• Managing and troubleshoot system components. 

Telecom Engineer Dubai

Marquistech is an integrated Telecom domain company offering business value through innovative and cost-effective service delivery models to customers worldwide. Marquistech provides services for Mobile Handset Application Development and Testing. Marquistech has expanded its development and test service to global markets. The company’s field test and application development division has been successfully delivering CDMA and GSM field test services and new application development since 2005. Field testing is carried out across Asia Pacific (APAC), Middle-East Africa (MEA), South-East Asia Pacific (SEAP) & Middle-East North Africa (MENA), UK, Brazil, Latin America, South Korea.

Job Description:
• Performance AT commands should have domain knowledge
• KPI, Throughput testing is key.
• Experience in FT engineer to support Field Testing/NW testing and customer FT issues for devices using Intel solution .Must have Telecom background.
• Candidate should have knowledge on NW and Radio areas such as LTE, VOLTE/IMS, eMBMS, VOWIFI, CA etc
• Candidate has to Support a wide range of customer issues related to Modem/NW.
• Candidate should have strong skills on 2G / 3G / LTE modem testing, modem system testing.
• Experience in FT engineer to support Field Testing/NW testing and customer FT issues for devices using Intel solution .Must have Telecom background.
• Candidate should have knowledge on NW and Radio areas such as LTE, VOLTE/IMS, eMBMS, VOWIFI, CA etc
• Candidate has to Support a wide range of customer issues related to Modem/NW. 
• Network related protocol testing on different national operators.
Skills
• Primary Skills : 2G/3G/LTE modem testing
• Secondary skills : Modem tools
• Should have Good Knowledge/ Experience in Mobile testing/Drive Testing/Device Testing/ Field Testing
• Good knowledge/Experience in windows Android mobile.
• Knowledge on QXDM, QPST QCAT tool, Mediatek, Spreadtrum or QUALCOMM chipset will be an added Advantage.
• Should have knowledge on 2G, 3G, 4G Architecture, 2g ,3g channels
• Should have Knowledge of LTE and LTE-A technologies and concepts (IMS, VoLTE, VoWiFi, CSFB, SRVCC, Carrier Aggregation).
• Should have Knowledge of UMTS/WCDMA/GPRS/EDGE.
• Should have Knowledge of Call Flow (3G Call/Data flow, LTE Call/Data flow, IMS call flow).
• Excellent academic and good Communication Skills with presentable personality.
• Willing to travel domestically and internationally.
• Flexible working hours.

 

Selected Candidates