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Jobs updated


Customer Service


Telesales agents Dubai


We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.



An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.



The goal is to help the company grow by bringing in customers and developing business.



Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Requirements

Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints

 

Client Service Manager Dubai

One of the leading Events company in UAE is currently looking for a
Client Servicing Executive to join their team.

Job includes :
• Meeting with existing and prospect clients.
• Searching for new business leads.
• Client calling – old and new client.
• Taking minutes of new client meetings.
• Daily and Monthly reports.
• Maintaining client contacts through social networking.
• Creating client database from existing directories.
• Calling and updating database extracted from directories.

Qualifications :
* Candidate must be excellent in oral and written communication skills both in Arabic and English.
* Has deep knowledge in calling out to clients and prospect clients to get more business to the company.
* Has background in client registration.
* Enthusiastic and comfortable in meeting clients.
* Has relevant experience in UAE for minimum of 2 years.

culexhospitality


Call Center Agent Dubai
Job Type : Full Time

Job Overview: 

Call Handling
 Handling incoming telephone calls is the main responsibility for call center agents. However, agents must also deal with customers who choose to contact call centers by text message, e-mail, web chat or instant messaging. When customers call, agents bring up their details on computer screen so they can refer to sales or service records and identify any previous issues that might affect the response. After the call, agents update customer records with details of the inquiry and the response.

Call Resolution
 Aim to deal with customers’ inquiries on the first call. They may take a customer’s order, provide a quotation, arrange a service call or resolve a technical query by telephone. If they cannot deal with the issue immediately, they arrange to call the customer back when they have more information. Agents must ensure that customers receive a satisfactory response. Although they aim to deal with calls quickly and efficiently, agents should not put time saving before quality of service. Customers may not get the information they need, leading to low satisfaction levels.

Outbound Calls
 Make outbound calls during quiet periods. They may make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. To increase sales, they may call customers who have recently purchased a product to offer them information on other products of interest.

Job Functions:

 Obtains client information by answering telephone calls; interviewing clients; verifying information.

 Determines eligibility by comparing client information to requirements.

 Establishes policies by entering client information; confirming pricing.

 Informs clients by explaining procedures; answering questions; providing information.

 Maintains communication equipment by reporting problems.

Customer service agents Dubai


CUSTOMER RESPONSE AGENT AED 4000 per month all inclusive 

· Receive/ transfer calls from internal/external customers.
· Record all requests into the applications used.
· Create work orders for customer’s fresh requests.
· Building customer’s interest in the services and products offered by the company.
· Follow up the calls of the client with clerical duties which includes follow up on open requests, escalating pending WOs, as well as liaising with other departments.
· Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds and interruptions.
· Effectively deal with job stress, angry callers, and upset customers.
· Display Time flexibility towards shifts as per work traffic requirements.
· Flexibility and reliability- Ability to adapt to change; meet the changing demands of the work environment; any delays or other unexpected demands.
· Quality management- Look for means of improving as well as promoting quality; analyze the various parts of a problem properly and develop logical solutions; to follow instructions and also keep commitments.
Facility Management experience is highly preferable.
Minimum 2 years of UAE, experience desirable.

 

Market Research Assistants Dubai

Frontier Data Corp is a market research firm based out of New York. We specialize in collecting and analyzing local economic data throughout emerging markets in Asia, Africa, the Middle East and South America.

We are currently looking to hire researchers and data collectors to develop our current team for future economic data collection and survey projects.

 Researcher responsibilities will include:

 - Collecting economic data on a reoccurring basis

- Performing personal surveys

- Collecting market data in their local area

- Enter data into web-based or mobile phone based system

 Qualifications:

 - Researchers must be organized and capable of working on their own

- Access to the Internet via computer or mobile phone is a requirement

- High school education or above

- Knowledge of Excel is helpful

- Knowledge of Economics or experience performing surveys is a plus

Female Receptionist – Dubai

Branding agency, with European team, located in JLT needs a receptionist to handle calls, couriers, greeting visitors and general office admin tasks. Fluent English, preferably with call centre experience. Must have an excellent communication and organisational skills. At least two years office experience

Telesales agents Dubai


Prime target

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
Responsibilities :

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information

Customer Service Manager Dubai


 Responsibility to acquire new food service accounts for UAE (Dubai, Sharjah & NE). 
• Identifying market potential to establish new account, achieve sales target, etc.
• Provide superior customer services
• Maintain, monitor, and regularly evaluate pricing and contracts with customers to provide products and services that meet standards of quality, timeliness and cost.
• Create permanent understanding of the market situation including existing technologies & trends. 
• Coordinate with other divisions

Skills
• Degree in Hospitality Management, Food Technology or equivalent professional qualification.
• High standards of professional conduct with excellent communication and presentation skills.
• Minimum 2 years experience in a similar role within a multinational food industry environment.
• Valid UAE driving license.
• Strong negotiation skills and proven ability to achieve customer service recovery outcomes.
Job Details
• Job Location: Dubai, United Arab Emirates
• Company Industry: FMCG/ Distribution company 
• Job Role: Sales Executive 
• Employment Type: Full Time Employee
• Monthly Salary Range: AED 6,000/- + Commission 
• Number of Vacancies: 2